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ACS and AVAbahn Announce Strategic Partnership to Bring MSDMS™ to North American Dealers
ACS Named as MSDMS Reseller.
Detroit, MI, June 24, 2009 - AVAbahn, LLC and Automotive Computer Services, Inc. (ACS) announced today a strategic reseller relationship for the Dealer Management System for Microsoft Dynamics™ AX (MSDMS™).
ACS is the developer of ACS ACCESS® and is ranked first among all dealer management system (DMS) providers in customer satisfaction according to the most recent DSP Vendor Survey conducted by NADA. ACS and AVAbahn will be working together with Microsoft to provide industry leading solutions and services that fill the needs of a broad spectrum of automobile dealers across the United States.
MSDMS is the next step forward for dealers who want a flexible platform to support innovation in their consumer experience and operational processes. The end goal is now achievable: increased revenue and customer satisfaction and reduced costs. MSDMS is developed by AVAbahn in cooperation with Infonizer ApS as an embedded solution in one of the industry's most advanced information systems: Microsoft Dynamics™ AX.
About MSDMS™: Provided at an affordable cost, MSDMS is the next logical step in dealer management systems. It was developed for dealers who have outgrown their traditional DMS and need a flexible platform to support their innovation as they deal with the changes and challenges in today's dynamic marketplace. By streamlining the business processes for dealerships, MSDMS can also help reduce operating costs and increase sales and business opportunities.
Technology is playing an increasing role in dealerships. Often, the dealer must spend valuable time and money to adapt their current processes to a proscribed set of steps within their "new and improved" technology. This is not the case with Dynamics AX and MSDMS™. Dealers can manage their dealerships the way they want to and MSDMS is the tool that supports their processes.
By providing the right tools, information, and opportunities, MSDMS will assist a dealership in becoming a "People-Ready Business" enabling staff to harness information, turn data into insight, transform ideas into action, and convert change into sales and lower costs.
Connect with your customers and their vehicles: Becoming customer focused has never been more critical-or attainable. Integrated CRM and extensive consumer history allows for the continuity of customer relationships across the lifecycle of vehicle ownership. With MSDMS™, communications between dealers, manufacturers, suppliers, customers, and vehicles is seamless. Integrated communications technology makes it easy for dealership personnel to stay connected, with a consistent way to manage their communications across multiple channels, applications, and devices-anytime, anywhere.
Standardize and optimize processes: MSDMS streamlines ACCESS to critical customer information for all customer-facing personnel by making it available through every department in the dealership. Extensive, accurate customer history ensures that your service advisor will have relevant information to quickly complete a repair order, understand previous service requests, and better resolve concerns and recommend new solutions. Through role-based ACCESS, sales consultants can spend more time closing deals and less time filling out paperwork, which affords more time to provide the extra special attention that is the hallmark of superior customer service.
Integrate with the partners you have grown to trust: There's no need to reinvent the wheel-moving to MSDMS does not mean that dealers have to give up their favorite tools. Through a centralized, industry-standard database and open interfaces, data can be entered once and securely integrated with third-party applications.
"I am very pleased today to announce our strategic relationship with ACS," said Richard Ward, president of AVAbahn. "The time for change in Automotive Retailing technology has arrived, and with ACS we combine the recognized leader in support and extraordinary customer satisfaction with MSDMS to provide dealers with real choice and flexibility. Together we deliver significantly greater sales, customer satisfaction, and productivity."
Van Koppersmith, president of ACS, believes that "MSDMS and ACCESS give ACS the ability to satisfy the needs of any dealership organization with a cost effective and complete solution." He goes on to state that "ACS has been looking for a scalable, web-based system to bring the latest in technology and innovation to our dealership customers at an affordable cost."
ACS and AVAbahn are taking reservations for installations. For more information contact msdms@emailacs.com
About AVAbahn:
Formed by former Microsoft and Reynolds & Reynolds executives, AVAbahn, Automotive Vertical Applications for Automotive Retailers provides affordable, adaptable, scalable solutions to manage all the internal and external processes in a dealership or dealer group. AVAbahn, LLC replaces Infonizer North America as the North American developer and Distributor of MSDMS. Visit www.avabahn.com or contact Richard Ward (rward@avabahn.com)
About ACS:
Founded in 1992, Automotive Computer Services, Inc. (ACS) offers dealers ACCESS®, acomprehensive, fully integrated Windows-basedDealer Management System. ACS is a Microsoft Automotive Retail Solutions partner providing Microsoft based solutions to dealerships throughout the United States. For more information, visit the ACS web site at www.acsaccess.com or contact Van Koppersmith (van@acsaccess.com).